Terms of Service

Last updated: November 1, 2024

Please read these Terms of Service ("Terms") carefully before using the Stayffer website, app, and related services (the "Service") operated by Stayffer Inc. ("Stayffer," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. The Service

Stayffer is a hotel booking platform that lets travelers submit offers ("bids") on rooms and book at listed prices. Hotels may accept, reject, or counter offers. Stayffer facilitates the negotiation and booking process but is not the lodging provider. The hotel remains responsible for the stay, room condition, and on-property services.

3. Accounts

You may need an account to place bids or complete bookings. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use.

4. Bidding Rules

When you use Stayffer's bidding features:

• You may place up to 3 bids per property. Each new bid should improve on your previous offer.
• Bidding is card-free. No payment details are required to submit an offer, and nothing is held or charged while a bid is pending.
• You may withdraw a pending bid any time before the hotel responds.
• After three bids on a property, a 2-hour cooldown applies before bidding reopens on that property. You may still book at the listed price during a cooldown.
• If a bid is accepted, you will be routed to checkout to enter payment details. Accepted bids hold the room only for a limited checkout window; if you do not complete payment in time, the acceptance expires and the room is released.
• Once checkout is completed and your card is charged, a booking is confirmed at the accepted bid price.

Listed-price bookings are available at any time and confirm immediately upon successful payment. More detail is in our FAQ.

5. Payments

For accepted bids, your card is charged only after you complete checkout. For listed-price bookings, your card is charged at the time of booking. We accept major credit and debit cards and supported digital wallets. Prices, taxes, and fees shown at checkout are the amounts you authorize Stayffer (or its payment partners) to charge.

6. Cancellation and Refunds

Every booking is governed by the individual property's cancellation policy. The rate type, cancellation window, and refund amount are shown before you book and again on your confirmation. Once a bid is accepted and your card is charged, the booking follows the same cancellation rules as a listed-price booking for that rate.

Cancellations must be processed through Stayffer (for example via My Trips). Contacting the hotel front desk directly will not trigger a Stayffer refund. For full details, see Cancellations & Refunds.

7. User Conduct

You agree not to misuse the Service, including by attempting to manipulate bidding, create fraudulent bookings, scrape or interfere with the platform, harass others, or violate applicable law. We may suspend or terminate access for violations of these Terms.

8. Intellectual Property

The Service, including its branding, design, software, and content (excluding hotel-provided content), is owned by Stayffer or its licensors and is protected by intellectual property laws. You may not copy, modify, or distribute our materials without prior written permission.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. Stayffer does not guarantee uninterrupted access, that every bid will be accepted, or that hotel descriptions and availability will be error-free. Hotels are responsible for the accuracy of their listings and for fulfilling confirmed stays.

10. Limitation of Liability

To the fullest extent permitted by law, Stayffer and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid through Stayffer for the booking giving rise to the claim.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use personal information.

12. Changes to Terms

We may revise these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms can be sent to info@stayffer.com or via our Contact page.