Payment, Confirmation & Account

Answers about payment methods, booking confirmation, and managing your Stayffer account. For bidding rules, see the FAQ. For canceling a stay, see Cancellations & Refunds.

What payment methods does Stayffer accept?

Major credit and debit cards (Visa, Mastercard, American Express, Discover) and supported digital wallets. Your payment details are stored securely and used only for confirmed bookings and accepted bids.

When will I get my booking confirmation?

Immediately after a listed-price booking is completed, or immediately after a bid is accepted by the hotel. The confirmation email contains your booking ID, rate type, total charged, and the exact cancellation deadline.

What if my confirmation email doesn't arrive?

Check your spam folder first, then check My Trips in the app — every confirmed booking appears there in real time. If the booking isn't listed, no charge was completed.

Where can I see the cancellation deadline for my booking?

The exact deadline (in the hotel's local time zone) appears in three places: the property page before you book, the confirmation email, and the booking detail screen in My Trips.

Can I change the dates on an existing booking?

Date changes are treated as a cancellation of the existing booking followed by a new booking. Refund eligibility on the original booking depends on its rate type and current cancellation window.

Is my payment information secure?

Yes. Stayffer uses industry-standard encryption and PCI-compliant payment processing. Full card numbers are never stored on Stayffer servers.

Every booking on Stayffer follows the individual property's cancellation policy. The exact deadline, refund amount, and any applicable fees are shown on the property page before you book and in your confirmation email.