Cancellations & Refunds

Every booking on Stayffer is governed by the individual property's own cancellation policy. The exact rate type, cancellation window, and refund amount are set by each hotel and shown to you before you book and again on your confirmation. The rules below describe the standard rate types Stayffer supports — the specific deadlines and fees always come from the property. For bidding questions, see the FAQ.

What are the cancellation rate types?

Every room on Stayffer falls into one of three rate types. The type is shown clearly on the property page and in your confirmation email.

• Fully refundable — Cancel up to 24–72 hours before check-in (varies by property) for a full refund.
• Partially refundable — Cancel within the stated window for a 50% refund; first night forfeited after the window.
• Non-refundable — No cancellation window and no refund at any time.

Is there a 24-hour grace period after booking?

For most refundable rates, you can cancel within 24 hours of booking for a full refund, provided check-in is at least 48 hours away. This is a Stayffer-wide courtesy window on top of the property's own cancellation policy.

The 24-hour grace period does not override truly non-refundable rates. If the property has marked the rate non-refundable, no refund is issued even within the first 24 hours.

How do I cancel my booking?

Open the Stayffer app or website, go to My Trips, select the booking, and tap Cancel Reservation. You'll see the exact refund amount before you confirm. A cancellation confirmation email is sent within a few minutes.

Cancellations must be processed through Stayffer — contacting the hotel front desk directly will not trigger a refund.

How long do refunds take?

Once Stayffer processes your cancellation, refunds are returned to your original payment method on this schedule:

• Credit card: 5–10 business days
• Debit card: 7–14 business days
• PayPal / digital wallets: 1–5 business days

Stayffer initiates the refund immediately after cancellation is approved; the remaining wait is your bank's processing time.

What if I miss the free-cancellation deadline?

You'll typically be charged for the first night of the stay. If cancellation happens within 24 hours of check-in, the full booking amount may be forfeited. The exact fee is shown before you confirm the cancellation.

What if the hotel cancels my booking?

You receive a full refund regardless of the rate type, plus assistance finding comparable alternative accommodation.

Do bidding bookings follow the same cancellation rules?

Yes. Once a bid is accepted and your card is charged, the booking follows the property's stated cancellation policy — the same as any listed-price booking.