Privacy Policy

Last updated: November 1, 2024

At Stayffer, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use the Stayffer website, app, and related services (the "Service").

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place a bid, complete a booking, or contact customer support. This may include:

• Name, email address, and contact details
• Account credentials and profile preferences
• Travel dates, guest counts, and destination preferences
• Payment information provided at checkout (processed by our payment partners; full card numbers are never stored on Stayffer servers)
• Communications with support, including messages and booking inquiries

We also automatically collect certain technical information when you use the Service, such as device type, browser, IP address, pages visited, and approximate location derived from IP, to operate and improve the Service.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate bidding, listings, bookings, confirmations, and cancellations
• Process payments for accepted bids and listed-price bookings
• Send transactional emails (confirmations, bid status, cancellations)
• Provide customer support and respond to inquiries
• Improve our matching, pricing, and product experience, including AI features where applicable
• Detect fraud, enforce our Terms, and comply with legal obligations

3. Bidding and Payments

Bidding on Stayffer is card-free. You do not enter payment details to submit an offer, and nothing is authorized or charged while a bid is pending. Payment details are collected only at checkout after a bid is accepted, or when you book at the listed price. Your payment details are used only for confirmed bookings and accepted bids.

4. How We Share Information

We may share personal information with:

• Hotels and property partners as needed to fulfill your booking and communicate stay details
• Payment processors and other service providers who help us operate the Service under confidentiality obligations
• Authorities when required by law, or to protect the rights, safety, and security of Stayffer, our users, or others

We do not sell your personal information.

5. Payment Security

Stayffer uses industry-standard encryption and PCI-compliant payment processing. Full card numbers are never stored on Stayffer servers. For more on payments and confirmations, see Payment, Confirmation & Account.

6. Data Retention

We retain personal information for as long as needed to provide the Service, fulfill bookings, resolve disputes, enforce our agreements, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it where practicable.

7. Your Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You can update account details in your profile, and you may contact us to exercise privacy rights. You can also unsubscribe from marketing emails using the link in those messages; transactional booking emails will still be sent as needed.

8. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions or requests, contact us at info@stayffer.com or through our Contact page.